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I try to install PSE 13 Neither the serial number given in the download-document nor the two serial numbers in my account are correct (we verified that there was no typing error). What can I do?

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I try to install PSE13 on my MacBook: Neither the serial number given in the download-document nor two (different) serial numbers in my account are correct (we verified that there was no typing error). What can I do?


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