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Photoshop Elements 12 or Premiere Elements 12 closes a second after opening program.

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Hi,

 

I got Photoshop Elements and Premiere Elements 12 as part of a bundle with a printer (Canon MG6620). I installed it and put in the serial numbers as provided.

 

I click on Adobe Photoshop Elements 12 in my start menu, I get the start-up window that has the 'Organizer' button and the 'Photo Editor' button and when I click on the Photo Editor button, the program opens up and immediately closes with no error message. I can repeat this several times with no change.

 

Things I've tried so far

  1. Updated Photoshop Elements and Premiere Elements 12 using Adobe update manager. No change
  2. Used Compatibility mode for Vista, Windows server 2008. No change
  3. Uninstalled and re-installed PE 12. No change
  4. No entry logged in Event Viewer.

 

My PC

  • OS

       Windows 7 Professional 64-bit SP1

  • CPU

       Intel Core i7 3770K @ 3.50GHz 38 °C

       Ivy Bridge 22nm Technology

  • RAM

      16.0GB Dual-Channel DDR3 @ 802MHz (11-11-11-28)

  • Motherboard

       ASUSTeK COMPUTER INC. SABERTOOTH Z77 (LGA1155) 29 °C

  • Graphics

       ASUS PB278 (2560x1440@59Hz)

       ASUS PB278 (2560x1440@59Hz)

       4095MB NVIDIA GeForce GTX 680 (EVGA) 38 °C

  • Storage

       238GB OCZ-VERTEX4 (SSD)

       465GB Seagate ST500DM002-1BD142 (SATA) 30 °C

       1397GB Western Digital WD My Book USB Device (USB (SATA)) 47 °C

  • Optical Drives

       HL-DT-ST DVDRAM GH22NS50

  • Audio

       Realtek High Definition Audio

 

Any advice on this?

 

Thanks.


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