This is so frustrating! I was on chat with customer service and was in the middle of typing a response when "Satwinder" closed the chat due to "not hearing from me in a while". I was typing! GRRRR!!!! That was very rude! It was just a short few sentences. It didn't take me a long time to respond.
I sent a photo of my case, disc and serial # sticker and they said it all looked good but I need to show them a receipt. I bought the program about 6 or more years ago! Jeff: Do YOU keep receipts THAT long for things you buy? If you do, kudos to you. But seriously, I don't have a receipt any longer. (Most people wouldn't.) I didn't think I would need it especially since the program has worked properly for YEARS! When I had installed it on my old computer and entered the serial number, it recognized it as a VALID number. So why now, all of a sudden, is the serial number "invalid"? If it was invalid to begin with, then why didn't it tell me so when I first installed it? Then I could've taken care of the issue with the retailer while I still had the receipt.
Seems to me I'm not the only one with this issue. Maybe Adobe did some updating of their files and got rid of, or somehow invalidated, old serial numbers. Maybe this is a ploy to get people to just buy their new cloud programs. My program worked beautifully and I was super happy with it! I just want to be able to use it again. :/