I see that Chris is a Mac guy. This is a PC. I am consulting for design/marketing - not PC operating issues.
But, the other person that was so rude has gone off the deep end with insults and further nasty emails and blogs.
Unbelievable.
I will never bother to try to post questions here again. And, I've reported your kindness, as well as the other person's rudeness directly to Adobe.
I've been running their programs since the very first versions, and have done design work for Corporate.
I think they will hear me.
Thanks again, you have been very kind. I hope we can find the solution to the issue elsewhere.
Make it a good weekend.